PRODUCT & STOCK
Please ensure that your billing and shipping addresses are correct prior to completion of your order. Due to cardholder security, and the nature of how swiftly we process orders we do not update shipping addresses.
I'VE RECEIVED AN INCORRECT ITEM, WHAT DO I DO?
We want to sort out any issues with incorrect items straight away. If one of the items you’ve received is incorrect, please contact us at email@example.com with the subject line INCORRECT ITEM noting your order number and incorrect item(s) and we will forward a return label to you at no additional expense to you. Once the incorrect item is received back at our warehouse, we will ship out the correct item.
If you would like to check the status, please email or call 845.875.4044
Shipping fees are non-refundable.
AJE Creatives is not responsible for any missing or lost packages due to UPS/USPS error. You will need to contact UPS/USPS to receive a refund.
WILL AN ITEM BE BACK IN STOCK?
Occasionally, we may restock an item due to high demand. To know when items are restocked please follow @AJECreatives and sign up for our emails!
ORDER CANCELLATION POLICY
Once your order has been submitted, we are unable to cancel or make changes to the order. Please review your order very carefully prior to finalizing your order.
PAYMENT PROMOS & GIFT VOUCHERSWHAT PAYMENT METHODS CAN I USE TO PAY FOR MY ORDER?
We accept PayPal and major credit cards.
WHAT IS SALES TAX?
Sales Tax is charged on items shipped to the US. In States where an obligation to collect, you'll see sales tax applied to your order, which will be correct for the shipping address that you've selected.
HOW DO I USE MY PROMO CODE AT THE CHECKOUT?
At checkout, please enter the code that was issued. It will be automatically deduct the appropriate amount from the subtotal of the order.